FAQ
PRODUCT
How long can I use my products?
Is it okay if i keep the SOS Serum in the fridge?
Black particles have formed inside my Daily Toner, what should I do?
My order has arrived and there's a strong smell. What could be the reason?
My order has a different scent compared to the last time I purchased it. What could be the reason?
Can I use your products during pregnancy and breastfeeding?
RETURN & CHANGE
My order has arrived I want to return it. What should I do?
ORDER & SHIPPING
When will my order reach me? How can I track it?
I live abroad, how can I place an order?
There's a mistake in my order, what should I do?
Which shipping companies do you work with?
My order was exposed to sunlight during shipping, and it was warm when it arrived. Could this be a problem?
ACCOUNT
How can I create an account?
I want to change my subscription information, what should I do?
I forgot my password, what should I do?
How can I delete my subscription? / How can I delete my account?
PAYMENT
What are the available payment methods?
I can't apply the discount code. How can I use it?
Which cards can be used to pay?
OTHER QUESTIONS
What are the standards of your brand?
How long does it take to receive a response when I send an email?